Refunds and Cancellation Policy (12 week block lessons or Holiday splash courses)
RUBBER DUCKS SWIM SCHOOL is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course.
We regret that we are unable to offer an alternative for missed lessons. (Due to sickness or holidays) Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across our organisation and hundreds of clients.
In the instance that a pool cannot be used in the short term, or if we have to cancel a lesson we will issue a credit against your next term’s fees. We will endeavour, where possible, to re-schedule your lesson. Either to a different day or add on to the end of our 12 week block.
Where a pool is not available on a longer term basis
(in excess of three weeks), on public health or other grounds outside our control (not including operational issues with the pool), then we cannot be responsible for providing any further lessons to you during that time.
If this occurs, and in the event that it is not possible to reschedule the classes, we will use our best endeavours to either refund the unused balance of your course fees or to recompense you in services or refunds in a future term cycle.
If we need to shut down for a longer period. your payment and lessons will be put on hold. until we can re open. once reopen we will re start with the same week where we had to stop.
please remember that wellington school pool does not belong to us, and we have very little say in what happens in regards to maintenance.