Rubber Ducks Swim School –

Terms & Conditions

 

Our Lessons

• All lessons are taught by qualified ASA or STA instructors.

• Each session lasts 30 minutes, including time for registers and assessments.

• While teachers complete paperwork, children are supervised by helpers and lifeguards.

• Our teachers and aquatic helpers may assist children in and out of the water to support technique and safety.

• Children are continuously assessed using STA standards. Badges and certificates are optional (£4.50 each).

• We aim for small class sizes (max 6–8 swimmers), but class size or structure may change if needed.

• Lesson days and times may vary each term depending on class levels and availability.

 

Parent / Guardian Responsibilities

• Please arrive on time and ensure your child has used the toilet before lessons.

• Wait away from the poolside until your child’s teacher invites them in.

• Parents must remain on the premises during lessons (in case of emergency).

• No one other than instructors should assist in lessons, unless agreed for medical reasons.

• Children and siblings must not play or walk around the pool area unsupervised.

• Parents must not approach the poolside unless requested by the teacher.

Each pool has different rules and regulations, please check our FAQ section on our website for individual guidelines for each pool.

 

Payments

• Lessons are paid monthly (term-time only) by automatic payment on the 1st of each month.

• Late payments will incur a £5 admin fee per child and may result in losing your space.

• One full month’s paid notice is required to cancel your lessons. Notice must be received before the next invoice (4 days before the 1st). If you tell us after this period the following month will be your notice period.

• Cancellations by (US) Rubber Ducks, where possible we will offer a makeup lesson maybe on a different day and time slot or we will credit your account.  – as to which one will be our choice.

• Please check your online booking carefully. We cannot refund incorrect class bookings.

• Prices and class structures may change without prior notice.

 

Refunds & Cancellations

• If Rubber Ducks cancels a lesson, we will offer either a credit or a makeup session.

This decision will be made by us, depending on scheduling and availability.

• In the case of extended pool closures (e.g. maintenance or COVID restrictions),

payments will be paused and any missed lessons credited to your account.

• If you cannot attend alternative classes offered after a pool closure, those lessons will be forfeited.

• For long-term medical absences (e.g. broken limbs, surgery), payments can be credited back to your account.

• We do not provide cash refunds for any reason.

 

Missed Lessons (Holidays, Sickness, Family or School Events)

• Lessons missed due to holidays, illness, family events or school activities are non-refundable and non-transferable.

• Due to limited class sizes and scheduling demands, we are unable to offer makeup sessions for these absences.

• Your child’s space is reserved exclusively for them during your booking, even if they do not attend.

 

Insurance

• Rubber Ducks Swim School Ltd holds full Public Liability Insurance covering swimmers during lessons and in changing areas only.

 

Photography & Filming

• Photography and filming are not allowed anywhere near the pool unless authorised by Rubber Ducks Swim School.

• Approved photos may be used on our website, Facebook page, or promotional materials, with signed parental consent.

• Anyone taking unauthorised photos or videos will be asked to stop immediately and delete them.

 

✅ By booking lessons, you agree to these terms and conditions.